Contact information

Contact Us

At Ascot Saddlery, we’re always happy to help. If you have a question about an order, a product, sizing, or just need a bit of advice, please get in touch using the details below.

How to Contact Us

You can contact Ascot Saddlery using the following details:

Parking & Access

Ascot Saddlery offers a dedicated off-street car park for customers, located at the side of the building for easy access.

The store is accessible for prams and wheelchairs.

Online Enquiries

To help us respond as quickly as possible, please include:

  • Your order number (if you have one)
  • The product name or a link to the item
  • Your preferred contact details
  • Photos, where helpful (for example, fit questions or product issues)

Orders, Delivery and Returns

We’re happy to assist with enquiries relating to:

  • Order tracking and delivery updates
  • Click & Collect orders
  • Returns and exchanges in line with our Returns Policy

Please note that once an order has been dispatched, changes or cancellations may not always be possible.

Product Information and Advice

Our team can provide general guidance on:

  • Helmets and safety equipment
  • Horse rugs and sizing
  • Riding boots and apparel
  • Saddles and saddle accessories

Advice is provided in good faith and is general in nature. For specialist fitting or technical requirements, professional fitting services may be recommended.

Click & Collect

If you’ve selected Click & Collect, we’ll let you know as soon as your order is ready. Please wait for your “Ready for Pickup” confirmation before coming in store.

Response Times

We aim to respond to all enquiries within 1 business day. During busy periods such as sales or public holidays, replies may take a little longer.

Contact Form

You’re also welcome to send us a message using the contact form on this page. A member of the Ascot Saddlery team will be in touch as soon as possible.

Privacy

Any personal information you provide will be handled in line with our Privacy Policy and used only to respond to your enquiry and provide customer support.

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